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New Contributor Hannahlongy
New Contributor

I haven’t received an email for my password reset

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4 Replies
Esteemed Contributor
Esteemed Contributor

Re: I haven’t received an email for my password reset

Check your spam folders

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New Contributor Hannahlongy
New Contributor

Re: I haven’t received an email for my password reset

I have checked everything and done it about 10 times. There is no contact number to get this sorted I am probably going to cancel my subscription 

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Esteemed Contributor
Esteemed Contributor

Re: I haven’t received an email for my password reset

If you're not using an Optus Email usually then the reset might have been sent to Optus email.

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: I haven’t received an email for my password reset

Hi there Hannahlongy,


You may be experiencing a problem due to a recent Optus Sport Security Update


Are you using a VPN? It needs to be turned off to be able to receive the reset password e-mail.


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