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Occasional Contributor
Occasional Contributor

I can't login

I have registered for EPL with my email address but when I logged on to the website or app, it displayed an error: invalid username/password. So I clicked forgot password, it said that the email address is not registered, which it already is.

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11 Replies
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Occasional Contributor
Occasional Contributor

Re: I can't login

I seem to be stuck in a loop. Can you please offer a solution.

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RetiredModerator
RetiredModerator

Re: I can't login

Hey @justintuan, are you able to re-register here?


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Occasional Contributor
Occasional Contributor

Re: I can't login

I've been down this path before. However, I re-registered as you suggested and received below message: "There is already a Premier League subscription associated with this Optus service."
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RetiredModerator
RetiredModerator

Re: I can't login

Ok, sounds like something wrong in the back end then, shoot through your email in a private message and I'll take a look.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: I can't login

Thanks for resetting my account. Problem fixed!
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RetiredModerator
RetiredModerator

Re: I can't login

All good!

 

For anyone else with a similar issue reading this thread, there was a typo in the email address that needed amending. Message any moderator like myself and we can fix this for you.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: I can't login

Hi i have the same issue? How do i get this sorted? Cheers

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Occasional Contributor
Occasional Contributor

Re: I can't login

The Optus moderator checked Optus' backend system and realised that there was a typo with my username. He changed the username and reset the password, it was that simple.
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Blog Author

Re: I can't login

Hey @Dave99 - if you're still having difficulties logging in, please send me a private message with your Optus account number, full name and DOB and we'll follow this up 🙂

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