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New Contributor
New Contributor

Cancel Optus Sport

I've tried multiple ways to cancel my optus sport account


Phoning, livechat, and through the app (thrice)


I've received no answers at all as to how a non-optus customer can cancel their optus sport account

 

Using the "subscriptions" tab on an iphone via the itunes store also does not show optus sport


Please help me cancel my optus sport account!

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7 Replies
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Honoured Contributor
Honoured Contributor

Re: Cancel Optus Sport

It might also be free in your plan?

 

Peter Gillespie

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New Contributor
New Contributor

Re: Cancel Optus Sport

Not an Optus customer

 

not free in my plan

 

pelqse help Optus!!

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Crowd Champion
Crowd Champion

Re: Cancel Optus Sport

Hi

I don't understand why it does not show in your Apple store subscriptions. If you registered using the Apple Optus Sports app that is where it would appear.

I presume you haven't an Android device and you subscribed using the Android app.

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator
Moderator

Re: Cancel Optus Sport

@VishalNavani - Thanks for reaching out to us. I'm sorry that you're having some issues with your direct to consumer subscription. I can confirm that non-Optus customers will generally need to cancel their subscription via the same billing method and platform that they are charged through. You should be able to cancel it if it is currently charged to your iTunes account.

 

Can I get you to clarify when you were last charged for the subscription? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: Cancel Optus Sport

I haven’t been charged yet 

 

it isn’t showing up as a subscription on iTunes either so how can I cancel it???

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Crowd Champion
Crowd Champion

Re: Cancel Optus Sport

Hi

Where you are offered a free trial before being charged the subscriptions will still show in the iTune store with the date it will be charged to you.

Is it possible you signed up to Optus Sports using a different Apple ID?

If that is not the case Apple's advice for subscriptions which are not showing is to contact apple support.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator
Moderator

Re: Cancel Optus Sport

 

__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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