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New Contributor Tasi
New Contributor

Can't login

I added Optus epl but can't login to the app with my username etc. I can't see it in my list of services. Does that mean it wasn't added properly to my Optus account?

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3 Replies
Trusted Contributor
Trusted Contributor

Re: Can't login

Hey Tasi, can you try creating an account here and let me know if that fixes the issue you're having?

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Occasional Contributor TheHappyOne
Occasional Contributor

Re: Can't login

I have same issue

I can login on MacBook but not via App on iPhone6s

I have provided details several times to chat line helpers and been told to wait a day or so.

Please provide an update on expected resolution timeframe.

Alternatively, allow us to access content on mobile devices via browser until app issues are resolved.

Thanks

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Moderator Aman_B
Moderator

Re: Can't login

Hey @TheHappyOne, could you please confirm what error do you get when trying to login? I'd recommend installing the app again and also if a password reset fixes that.


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