Can't login


I added Optus epl but can't login to the app with my username etc. I can't see it in my list of services. Does that mean it wasn't added properly to my Optus account?

Re: Can't login


Hey Tasi, can you try creating an account here and let me know if that fixes the issue you're having?

Re: Can't login


I have same issue

I can login on MacBook but not via App on iPhone6s

I have provided details several times to chat line helpers and been told to wait a day or so.

Please provide an update on expected resolution timeframe.

Alternatively, allow us to access content on mobile devices via browser until app issues are resolved.


Re: Can't login


Hey @TheHappyOne, could you please confirm what error do you get when trying to login? I'd recommend installing the app again and also if a password reset fixes that.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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