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New Contributor SkiSki
New Contributor

2 Optus Accounts

I pay for two mobile phone plans (under one payment account) but can't add a 2nd EPL subscription because it comes up invalid user.

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New Contributor SkiSki
New Contributor

Re: 2 Optus Accounts

Correction, I can add the 2nd subscription but cannot add a username or password for login to the EPL

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Moderator Marie
Moderator

Re: 2 Optus Accounts

Hey SkiSki, you can certainly have a second subscription using your other mobile service.

 

If you try to register again does it give you an error message?

 

Have you tried to reset the password for the second number? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor SkiSki
New Contributor

Re: 2 Optus Accounts

Because it's one email on one Optus account covering two mobile phones.  When I enter my email for the 2nd mobile, it states, already registered. I tried another one of my emails and it didn't accept it because it's not attached to the account

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Moderator Marie
Moderator

Re: 2 Optus Accounts

Hmm that unusual, you can only have one email address per subscription so you'd need a second one for the second mobile service.

 

When you entered the code and added the new email address what error message did you get when you get? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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