cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor Richlyn
New Contributor

update personal details

I went to Optus today to change/update my last as I have an online order and they cannot process it because of my surname..I went there and show them my driver's license  but the lady there said that I need to bring/show my marriage certificate as well and I don't have it as I got married overseas...what can I do now? TIA.

0 Kudos
Reply
2 Replies
Esteemed Contributor
Esteemed Contributor

Re: update personal details

Its hard to know how obstinate Optus would be. 

 

Do you have enough ID in your new name to provide identification? This is the list.

 

The marriage certificate is only needed if all your other documents are in your old name (If so how is the new order in a new name?). 

 

You might consider going the full rename process. Read the Married Overseas section here.

 

Peter Gillespie  

 

 

Trusted Contributor
Trusted Contributor

Re: update personal details

@petergdownload being zippy!

 

 

Here is theFederal Govs smart traveller page on this

https://smartraveller.gov.au/guide/all-travellers/birth-death-marriage/pages/getting-married-oversea...


Did someone on Yes Crowd answer your question?
Please remember to acknowledge their awesomeness by throwing a Kudo and/or Accepted Solution their way!
0 Kudos
Reply
Top Contributors