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2019-05-28 10:08 PM
New customer here - so far relativley happy of my AC800s hoem wirless modem.
I have had (two + years ago) an optus prepaid sim for a month. I had forgotten about that when I went in store last month to suscribe to the home wireless service - so they did not "hook up" the service with my existing credentials.
Trying to do that now (I need to check my data usage online) - and I can't login. I already reseted my password, but now when I entered the new one in, it comes back to the same page with a "immediate password change required" message but nothing I can do.
I have tried a different browser / no change.
2019-05-28 03:37 PM
You need to get the account deleted, it will be a suspended account that is inactive.
Contact Live Chat and they can action the request for you.
2019-06-21 10:17 PM
Hi - did you end up with a resolution to this? I have the same problem.
2019-06-30 09:36 AM
Sorry I hadn't monitor this thread.
Yes the phone support eventually managed to get me it. Took them 3+ weeks. Extremly frustarted to have to go through that - each call having to re-explain everything etc...Agents promising me they'd call me back and nevcer did etc....
If you are still working on that, my suggestion:
On the chat or phone, ask them for a password reset. This way you receive a "generic password" - which you can share with the agent. Then the agent can try it and see for themself that it is actually a bug (otherwise they always assume the customer is dumb...) and pass it over to the engineers.