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New Contributor cleopat2
New Contributor

how do i turn off voicemail

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Online Community Manager
Online Community Manager

Re: how do i turn off voicemail

Hi there cleopat2,

I take it you want to remove it from your Mobile service?


You can do this in a number of ways. Just choose the option that best suits you!

Once you've completed the steps below, it will take 15 minutes to 4 hours for the changes to take effect.

Keep in mind that the free Missed Call Service will automatically activate once you've removed voicemail. You can turn off the Missed Call Service as well by simply sending an SMS with the word 'OFF' to 159 from your Mobile.

I want to remove voicemail via a call

  1. From your Mobile, dial 1509 (free call)
  2. Select the 'voicemail' option
  3. Choose the 'deactivate' option

I want to remove voicemail via SMS

This option will only work if you're on a Postpaid service.

  1. Use the Optus SMS Menu, by texting the number 8 (eight) to 9999
  2. Reply with the number 1 (one)
  3. Follow the remaining prompts

I want to remove voicemail using My Account on my PC

To add voicemail on a PC, log into My Account.

Please see here if you want it gone for your fixed service.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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