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PaulRobbo
New Contributor
New Contributor

email send / receive problem

Hi. Suddenly our email is not working but we have not changed any settings. Internet is fine but email asking for user name & password so not sending or receiving. Are there any issues with Optus that would cause this??

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glenn0
Super Contributor
Super Contributor

Re: email send / receive problem

This issue happens when your email needs to authenticate with the email server, so problems with things like your password. Are you using Optusnet for email, or another email provider like Gmail?

 

(This isn't a network related issue.)

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Loyal Optus customer. My opinions are my own.
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PaulRobbo
New Contributor
New Contributor

Re: email send / receive problem

using Optusnet for email.

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Hannah-L
RetiredModerator
RetiredModerator

Re: email send / receive problem

Hey @PaulRobbo, we're not aware of any mail server outages that may require you to re-authenticate your info at the moment. Please give our Tech Support team a call on 13 13 44 and they can check the settings/password for you.

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