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New Contributor
New Contributor

delete email account

I have created a new email account (not with optus) and have updated my optus account details with the new email address. Although I am logging in with the new email address I have just noticed my latest bill has been emailed to the old email address which is my primary email account. Ultimately I want to shut this email down as I am getting so much spam. I can't seem to find how to do this on the optus site and I can't seem to follow the automated phone trail to get to a point where I can do this.

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Esteemed Contributor
Esteemed Contributor

Re: delete email account

I don’t believe you can remove your primary email as it belongs to your account. For billing purposes you can change the email address via the My Account portal if you wish.

 

http://www.optus.com.au/shop/support/answer/how-to-change-your-bills-postal-or-email-address?request...

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RetiredModerator
RetiredModerator

Re: delete email account

Hey @donnamareecat, thanks for touching base with us here.

 

I could see @Yeldarb has given you some solid advice. If you're still need some assistance with this please send us a PM via your mobile number or internet username, full name and DOB.

 

Thanks,

 

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