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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor leematt
New Contributor

can sign into webmail but not account management

Cannot access my account but can get into webmail

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Online Community Manager
Online Community Manager

Re: can sign into webmail but not account management

Heya @leematt

 

That's your Optus.com.au/myaccount that you're talking about?

 

Webmail and My Account aren't related services. What sort of issue are you having on your end?


It's not recognising your username and password, or you're unable to view your linked services? I've linked an article below, that might be helpful. Let us know, happy to help out. 

 

My Account Troubleshooting.

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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