Using my account on the optus website is so slow it makes me want to tear out my eyeballs. On firefox it just freezes so I don't even bother now, and on Safari it's glacial. I mean, do they want me to pay my bill or not?
How can a tech company do something so fundamental so badly? Can't WAIT until my contract expires. This is the pits.
Not good to hear it's causing you grief.
Apart from trying different browsers have you tried other internet troubleshooting e.g. clearing cache, deleting temporary internet files and cookies, etc.?
Not sure on the reason but a recent thread from another customer was advised Chrome is the best browser for My Account.
How do I clear cache etc - have tried this before and its a bit hit and miss. Half the time I still can't see my bills. Today I can't manage my account - need to make a change today and I can't. Is this going to be improved so that it doesnt need tinkering with my computer''s settings every time I log in?
What browser are you using, JB007? You can Google search the instructions for the specific browser(s). My Account is maintained/improved on an ongoing basis, it's not a finished product.
Please contact Optus directly to arrange for the change that you need to make to be done and to have a ticket logged for your My Account troubles.
Mate mine does the exact same thing so its highly unlikey a browser issue, more of a typical lousey optus issue.
Im going back to Vodafone and taking my NBN with me
Hey @Faust, we certainly would hate to see you go. I have just tested my own login and have managed to get through with no issues at all, so it is rather odd that you were unable to load your features/
I would recommend clearing any unwanted cookies and caches from your history. Doing so, will clear any interruptions to your website access. Sometimes trying a new browser after a quick restart as well, can do the trick. Give those a shot and see how you go.
Just in case you were not aware as well, all the service detail accessible on My Account can also be found on the Optus App where you will also be able to access our Support channel via the 24/7 Messenger tab