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Why is the My Acccount section so excruciatingly slow?

Using my account on the optus website is so slow it makes me want to tear out my eyeballs. On firefox it just freezes so I don't even bother now, and on Safari it's glacial. I mean, do they want me to pay my bill or not?

How can a tech company do something so fundamental so badly? Can't WAIT until my contract expires. This is the pits.

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Online Community Manager
Online Community Manager

Re: Why is the My Acccount section so excruciatingly slow?

Hi Simon-G,


Not good to hear it's causing you grief.

Apart from trying different browsers have you tried other internet troubleshooting e.g. clearing cache, deleting temporary internet files and cookies, etc.?

Not sure on the reason but a recent thread from another customer was advised Chrome is the best browser for My Account.


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Re: Why is the My Acccount section so excruciatingly slow?

How do I clear cache etc - have tried this before and its a bit hit and miss. Half the time I still can't see my bills. Today I can't manage my account - need to make a change today and I can't. Is this going to be improved so that it doesnt need tinkering with my computer''s settings every time I log in?

 

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Online Community Manager
Online Community Manager

Re: Why is the My Acccount section so excruciatingly slow?

What browser are you using, JB007? You can Google search the instructions for the specific browser(s). My Account is maintained/improved on an ongoing basis, it's not a finished product.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Why is the My Acccount section so excruciatingly slow?

I'm using chrome and on my phone android. Both are slow/don't work. I cleared my cache but still no luck.

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Online Community Manager
Online Community Manager

Re: Why is the My Acccount section so excruciatingly slow?

Please contact Optus directly to arrange for the change that you need to make to be done and to have a ticket logged for your My Account troubles.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply