As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-10-11 12:10 PM
I've just spent several hours with three different Optus Chat folk without a resolution. I feel like I'm caught in a never-ending circle with no prospect of exit.
I'm trying to update the username to a mobile account because the email address it uses no longer exists. I don't seem to be able to update the username because it wants to send the verification link for this change to the email address that no longer exists.
I also need to update the credit card associated with the account. If I can't get into the account because I can't change the username (email address), I can't update the payment information, and Optus freezes the account.
Is there a way out of this (increasingly irritating) problem, other than cancelling the Optus account?
2018-10-12 08:03 PM
You don't cancel the account. You get chat to delete the My Account wrapper and start a new one with a new email address. Then you get them to transfer the postpaid accounts across.
2018-10-12 12:42 AM
Hey @Bron2 - Can you please PM me with your account number, full name and DOB so we can take a look into this for you?
Happy to see if we can help at all.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2018-10-12 07:43 AM
I'm new on this forum Shauna. How do I private message you? Thanks.