cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Unable to log in and register to my account

I could not log in to my account as I have got confused which email and password I have registered (currently I manage 2 email addresses). I only know my invoice/billing number. When I try to register, it said this account has already registered. But when I try 2 email addresses when I am logging in, none is successful. Can anyone help me? Thanks

0 Kudos
Reply
1 Reply
Highlighted
Crowd Champion
Crowd Champion

Re: Unable to log in and register to my account

Hi 

When you try to log in try just entering your first email address and then click forgot password. If this is the email address you used to register with my account it will go through the procedure to give you a temporary password. If not try the second email address and click forgot my password. 

Otherwise a call or online chat with Optus.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply