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New Contributor Soakingwords
New Contributor

Unable to link my Optus service

Hi, I've been unable to link my Optus service to my account details. Each time I enter my phone number I get an error message that says: "This service does not match the market segment of your user account" ??? please help. thanks

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Online Community Manager
Online Community Manager

Re: Unable to link my Optus service

Ah, it sounds like an error on our end @Soakingwords.

 

Based on the description of your enquiry, it's quite possible that your My Account profile has been set up as either a small business or consumer account and there's a mismatch between the customer segment of your actual account.

 

Had we set up your Optus account as a personal or business account? Feel free to send through your account details. We'll need your full name, DOB and account number (Click on my YC handle click the message tab on the top portion of my profile page).

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