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New Contributor Jiyongie
New Contributor

Tried updating my current address to new address but Optus does not recognise it?

Tried to update my billing/delivery address to a new one and Optus cannot find my address. Tried to put it in manually as well but Optus still refuses to accept it - what can I do?

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Esteemed Contributor
Esteemed Contributor

Re: Tried updating my current address to new address but Optus does not recognise it?

You could jump onto the live chat link below and ask billing and accounts to fix this for you if you wish.

 

http://www.optus.com.au/shop/notices/service-chat

Moderator GuyCS
Moderator

Re: Tried updating my current address to new address but Optus does not recognise it?

Hi @Jiyongie - not great to hear you're having trouble updating your address via your My Account. If your address isn't recognised, we'd recommend trying the below steps:

  • Try entering 'Flat' or Unit or 'Apartment' or 'Floor' instead of 'Level' etc. 
  • Try entering the main number only to view any available sub-addresses in the results
  • Try a different suburb for the address
  • Ensure the postcode is correct
  • Confirm the street name/locality are correctly spelt

If that doesn't help, you can get in touch with our Live Chat team via the link @Yeldarb provided above, or you can give us a call on 13 39 37.


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