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2018-06-02 08:37 PM
Tried to update my billing/delivery address to a new one and Optus cannot find my address. Tried to put it in manually as well but Optus still refuses to accept it - what can I do?
2018-06-02 09:43 PM
You could jump onto the live chat link below and ask billing and accounts to fix this for you if you wish.
2018-06-02 01:06 AM
Hi @Jiyongie - not great to hear you're having trouble updating your address via your My Account. If your address isn't recognised, we'd recommend trying the below steps:
- Try entering 'Flat' or Unit or 'Apartment' or 'Floor' instead of 'Level' etc.
- Try entering the main number only to view any available sub-addresses in the results
- Try a different suburb for the address
- Ensure the postcode is correct
- Confirm the street name/locality are correctly spelt
If that doesn't help, you can get in touch with our Live Chat team via the link @Yeldarb provided above, or you can give us a call on 13 39 37.
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