Tried to update my billing/delivery address to a new one and Optus cannot find my address. Tried to put it in manually as well but Optus still refuses to accept it - what can I do?
You could jump onto the live chat link below and ask billing and accounts to fix this for you if you wish.
Hi @Jiyongie - not great to hear you're having trouble updating your address via your My Account. If your address isn't recognised, we'd recommend trying the below steps:
If that doesn't help, you can get in touch with our Live Chat team via the link @Yeldarb provided above, or you can give us a call on 13 39 37.