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'Service not eligible for my account registration'

I keep getting this message 'The service entered is not eligible for My Account registration' whenever I try to access anything on my optus account, I have a mobile service that I got recently and the number does not seem to be linking. 

Also, please do not direct me to 'service chat' because i cannot access that page either, as it prompts me to login and then redirects me to my dashboard that is constantly refreshing and unusable.

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Online Community Manager
Online Community Manager

Re: 'Service not eligible for my account registration'

Hi socon72,


Is recently within the last 48 hours or so? It can take around this time to register in the backend before customers are able to add it.


If not, there does appear to be sort sort of glitch.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here as we're unable to view or access customer accounts here on our public forum.


Let us know how you go.

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