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Replace Sim card through my account

Mikalee

Replace the Sim card not through my account

M, Aspinall

Re: Replace Sim card through my account

Dan_C

Hi there @Mikalee

 

Welcome to the community Smiley Happy

 

I just want to make sure that I'm across your enquiry. You're looking for a way to replace your SIM that isn't via through My Account? If so, you have a few options: 

 

Self-service: 

 

Where self service is not possible SIM cards can be replaced in the following ways:

 

  • In-store by the Account Holder with 100 points of ID 
  • Over the phone by the Account Holder

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