How to see your Mobile contract end date in My Account
Log in with your My Account username, not your phone number.
Click on the Dashboard tab & scroll down to see Your Services.
Select your Mobile Phone service, then click the Plan Info tab (on the right hand side) to see the contract end date and further plan details.
Here the link to optus website page .
You can check the end date of your Postpaid Mobile Phone contract in My Account, ... Your plan's charges, rates and inclusions are contained within the Critical ...
You can find your contract end date in My Account and the My Optus app.
Using the My Optus app
Important: To view your contact end date, you'll need to be logged into your My Account in the app.
Using My Account
I'd like to give you guys a word of advice, please, please, please can you include some screenshots for these sorts of instructions because navigating menus and dropdowns is very difficult and often your descriptions are pretty vague. A screenshot makes it very clear where to find this stuff.
e.g. "From the drop down, select the relevant account number" what dropdown, where?
I actually found this information under
Offering links is also a much more direct route to locating such information.
Feedback definitely taken onboard, vinyllicker. Thank you for taking the time to provide it.
We're unable to provide links from within/beyond the MyAccount login page though, for example when I click on yours it redirects me to log in (instead of by being able to view/navigate your personal MyAccount page).
We rarely get any complaints that the information usually taken from our help and support pages are not clear enough but can definitely provide screenshots where relevant and upon request 🙂
Hi thanks for your reply.
Sorry I'm not following your notes. If you are logged in and then go to the url as shown* below as far as I can tell you will go to that area because everybody's url is the same, it is just the page content that will be different. *the original link may not have worked because browsers hide appended info so my apologies, I've added the new link here.
Obviously your first step is to login, a link like that will not work if you are not logged in so your instruction would read as follows
1. Login at https://www.optus.com.au/my-account-login
3. You will see your contacts listed and available for download.
Much easier to navigate
Glad you don't get many complaints but hyperinks are much easier to use and screenshots will quickly indicate if the layout has been altered between when the original post was made and when somebody is reading it as these sorts of user areas are regularly updated by companies.
fyi I still can't follow the Optus original list of steps above, can you provide a screenshot of said dropdown and list of account numbers?
Oh and this page needs updating with the above methods, suggest screenshots for these as well.
Well I can only provide one from my own account and am happy to do so, the dropdown is the first thing that appears in the middle of the screen when you log in:
P.S. My colleague has already taken on the feedback including screenshots in his responses 🙂