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Order update email

[ Edited ]
Mazluc1

Hi, I’ve received an email from myaccount@optus.com.au stating my phone number & giving me an order tracking number. I’ve not ordered anything and am worried this is a scam. Any ideas?

Re: Order update email

[ Edited ]
Yeldarb

There have been several reports of malicious attachments being sent from that Optus email account and I suspect there is some fraudulent angle to the email you have received. Best to delete it and if in doubt speak with support.

Re: Order update email

Mazluc1

Thank you. I’ve logged in to my account and there is an order under my account but I can’t understand it. It just has the name of my plan, says I ordered today and that order is closed / completed. Then below that is says USIM and then completed invalid date. So seems somewhat legit but some sort of error?

Solution

Re: Order update email

[ Edited ]
Yeldarb

I was about to edit my post and say it might pay to check your account in case someone has got into it. I would suggest having a word with support via the live chat link below and ask them what the story is with that order.

 

http://www.optus.com.au/shop/notices/service-chat

 

Re: Order update email

Mazluc1

Thanks! Will do

Re: Order update email

Mazluc1

FYI apparently the email is because my account has been moved to a new system internally. Strange!

Re: Order update email

Fnk

Checked with my Optus shop. They showed that two Order Updates had been placed, but no details were given.

So seems like a scam.

Fnk

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