As global digitalisation increases, more and more enterprises worldwide are turning to emerging tech... Read the full story
2018-01-08 07:27 PM - edited 2018-01-08 07:28 PM
Hi, I’ve received an email from firstname.lastname@example.org stating my phone number & giving me an order tracking number. I’ve not ordered anything and am worried this is a scam. Any ideas?
Solved! Solved: Go to Solution.
2018-01-08 07:41 PM - edited 2018-01-08 07:43 PM
There have been several reports of malicious attachments being sent from that Optus email account and I suspect there is some fraudulent angle to the email you have received. Best to delete it and if in doubt speak with support.
2018-01-08 07:53 PM
Thank you. I’ve logged in to my account and there is an order under my account but I can’t understand it. It just has the name of my plan, says I ordered today and that order is closed / completed. Then below that is says USIM and then completed invalid date. So seems somewhat legit but some sort of error?
2018-01-08 08:08 PM - edited 2018-01-08 08:09 PM
I was about to edit my post and say it might pay to check your account in case someone has got into it. I would suggest having a word with support via the live chat link below and ask them what the story is with that order.
2018-01-08 08:46 PM
FYI apparently the email is because my account has been moved to a new system internally. Strange!
2019-02-11 02:23 PM
Checked with my Optus shop. They showed that two Order Updates had been placed, but no details were given.
So seems like a scam.