Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Hi, I’ve received an email from firstname.lastname@example.org stating my phone number & giving me an order tracking number. I’ve not ordered anything and am worried this is a scam. Any ideas?
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There have been several reports of malicious attachments being sent from that Optus email account and I suspect there is some fraudulent angle to the email you have received. Best to delete it and if in doubt speak with support.
Thank you. I’ve logged in to my account and there is an order under my account but I can’t understand it. It just has the name of my plan, says I ordered today and that order is closed / completed. Then below that is says USIM and then completed invalid date. So seems somewhat legit but some sort of error?
I was about to edit my post and say it might pay to check your account in case someone has got into it. I would suggest having a word with support via the live chat link below and ask them what the story is with that order.