You recently sent out some emails about providing some customer information to 3rd parties.
Oddly you didn't send it to all your customers despite it affecting all customers.
You provided scant detail about the information that you would provide (sell) to 3rd parties or who those 3rd parties might be.
You provided a link to opt out that didn't really provide good instructions to opt out. Nevertheless I eventually found the marketing bit deep down in my account and discovered that your website fails whenever one attempts to update preferences.
An opt out option is not asking for permission.
Perhaps you'd like to rethink your possition, appologise to your customers and take steps to ensure that it doesn't happen again.
Or would you prefer I take the issue up with the Privacy Commissioner?
Hi @VeryPissedOff, we do give you the option to opt out of any marketing preferences through My Account.
If you do have any further questions, you can chat with us on 1300 784 937 or through Live Chat HERE.
Heya @lynxcat, you can opt out through My Account by going to Profile > General Marketing.
Let us know if you still need a hand!
Saying we're going to do this unless you tell us not to is very different from your policy which says you will ask for permission. Something like: we're thinking of doing this would you like to participate, would be more appropriate.
My point stands. Optus has failed to abide by its own policy.
Opting out did not work for me either.
After reading here, I decided I'd try my luck with Optus chat (couldn't find a link to this from the support page either):
It turns out there are two My Profile pages - something I would have liked to have known at the beginning of my 40-minute 'chat' with Optus support, when I had directly requested a URL.
This is the relevant My Profile page. It actually has the option to change your 'General Marketing' preferences.
However, I didn't get that link until after Optus had manually changed my marketing preferences for me. So, in summary, I don't even know if submitting the changes online actually works.
40 minutes just to change a simple preference. Very poor, Optus.