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Honoured Contributor
Honoured Contributor

Optus Privacy Struggle

Optus just sent an email explaining changes to their privacy policy.

 

From 30 July, we may provide trusted 3rd parties and advertisers with anonymous data.

Cick here more information or to opt out of having anonymous data shared with 3rd parties.

 

Up till this point 10 out of 10. But unfortunately the link above just dumps you back at MY ACCOUNT. 

 

If you want to actually OPT OUT head to PROFILE > GENERAL MARKETING - I was surprised how much I was still signed up to despite opting out at every possible interaction with Optus.

 

Regards

 

Peter Gillespie

10 Replies
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Trusted Contributor
Trusted Contributor

Re: Optus Privacy Struggle

Thanks

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Trusted Contributor
Trusted Contributor

Re: Optus Privacy Struggle

What I saw was an absolute surprise.

 

absolutsurprise.jpg

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Honoured Contributor
Honoured Contributor

Re: Optus Privacy Struggle

A true Lana Morisett moment. Smiley Happy

 

Regards

 

Peter Gillespie

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Crowd Champion
Crowd Champion

Re: Optus Privacy Struggle

Same with me. I have been trying since I received the email and get the error message in general marketing. Is it that everyone is trying to change their settings and Optus can't cope with the numbers.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Optus Privacy Struggle

Same. Submitting a request to opt out of Marketing in the General Marketing section of the Profile management results in a "Something went wrong" error. They definiately do not want us to opt out !Preventing Marketing Changes

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Valued Contributor
Valued Contributor

Re: Optus Privacy Struggle

Hi @DaPappy, can you try to select "All Marketing" to ON - untick the Insights option and then turn "All Marketing" back off. Try again to submit. -Scott

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New Contributor
New Contributor

Re: Optus Privacy Struggle

Hi Scott. Thanks for the reply. Did that but still get the same "Something went wrong" message.

BTW: Yesterday Teresa on Live Chat told me that she had turned all Marketing off. Said it would take 4 hours. Checked this morning and all marketing is still on.

Any help appreciated,

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Occasional Contributor
Occasional Contributor

Re: Optus Privacy Struggle

I received the same email. Was pretty unimpressed by Optus.

 

I eventually found the Option to Opt Out under the profile tab (top row of options, next to Dashboard and Billing).

 

After that, you need to go to General Marketing, and there's sliders to turn things off.

 

Disturbingly, I found that I was OPT'ed IN for everything, even door to door visits and personalised Advertisements over mobile.

 

Personally, I found the whole thing obnoxious. It's pretty poor corporate behaviour to sell user data by default, then hide the OPT OUT deep in the user portal.  It's probably worth a TIO enquiry to be honest, or  at least a chat to ACMA to see if they think its legal to sign up end users for Door to Door Marketing by default.

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New Contributor
New Contributor

Re: Optus Privacy Struggle

Hi potatopants,

Agreed, they appear to obfuscate and hide what should be up front with regard to customer service.

Were you able to submit your changes without error ?

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