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Ralphy21
New Contributor
New Contributor

Optus My Account and My Optus app

I tried accessing my insights on the My Optus app and it said error occured try again later. so i cleared cache and uninstalled and reinstalled. now i tried pressing on data and it came up with the same message. Also i tried accessing My Account through the Optus website and it wont load anything (Data usage and plan info).

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Xenomorph
Super Contributor
Super Contributor

Re: Optus My Account and My Optus app

Hi @Ralphy21!

 

You already processed some basic troubleshooting on your end, it's best if you are going to escalate this call to Technical Support for further assistance. You can give them a call at 131344.

 

You can also try doing it via Chat.

http://www.optus.com.au/shop/notices/service-chat

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Esther
RetiredModerator
RetiredModerator

Re: Optus My Account and My Optus app

Hey Ralphy21 - sorry for the late reply! How's it all working today? Was this the first time you've experienced the issue?  Has it worked in the past? 


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