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New Contributor
New Contributor

No permission to Access My Account

Is anyone else finding that they STILL can't access the My Account section after a week and a bit?
When I try I get a generic 403 Forbidden message which is preventing me from paying my bill.


If you don't want me to pay there are better ways Optus.......

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Frequent Contributor
Frequent Contributor

Re: No permission to Access My Account

My, MY Account is working just fine, worked 99% of the time.

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RetiredModerator
RetiredModerator

Re: No permission to Access My Account

I've had a look on our end and can't see any open fault cases for My Account. 

 

Have you tried accessing the website for a different browser/device?

 

I can check your log in details on my end if you send through your account number, full name and DOB in a private message.

 

Check out this article for other accepted methods of payment → How to Pay Your Bill


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New Contributor
New Contributor

Re: No permission to Access My Account

Yes, I am having the same issue and have had it for over a week. I have tried to log in on iPhone 6 Safari brower and iMac Safari browser. Anyone able to help please?

 

UPDATE: I have just found that I am able to access my account from the drop down menu in YesCrowd and get in that way. Yay! Hope this helps someone else too 🙂

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