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New Contributor
New Contributor

Need to update my birth date to change my email address

The birth date in profile is 1/1/1901. It is obviously incorrect and yet I can not correct in the database, however when I attempt to update my account email address it requests my date of birth and when I enter the incorrect date as shown it states invalid! ???

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Honoured Contributor
Honoured Contributor

Re: Birth Date -chang of email address

Date of Births can be stored in several places and databases. Also 1/1/1901 suggests an empty field which might be displayed as you see but doesn't match when you enter it (i.e. EMPTY <> 1/1/1901). Obviously its a big security variable so I think you'll need to get optus to update it for you.

 

@Ray_YC 

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Birth Date -chang of email address

This usually happens when a service was signed up as Prepaid before the identification process during identification became tighter a few years back.

To update your personal details you will need to contact us. Send an e-mail with 100 points of ID to the address I've PM'ed you. Smiley Happy


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New Contributor
New Contributor

Re: Birth Date -chang of email address

my dob in your record is also wrong, can you instruct me how to change it? thanks

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Moderator
Moderator

Re: Birth Date -chang of email address

Hi Jiecheng, you will have to visit our → store with your photo ID to get this updated. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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