Searching...
Reply
Highlighted
Accepted Solution

Need to update my birth date to change my email address

[ Edited ]
BTG

The birth date in profile is 1/1/1901. It is obviously incorrect and yet I can not correct in the database, however when I attempt to update my account email address it requests my date of birth and when I enter the incorrect date as shown it states invalid! ???

Re: Birth Date -chang of email address

petergdownload

Date of Births can be stored in several places and databases. Also 1/1/1901 suggests an empty field which might be displayed as you see but doesn't match when you enter it (i.e. EMPTY <> 1/1/1901). Obviously its a big security variable so I think you'll need to get optus to update it for you.

 

@Ray_YC 

 

Peter Gillespie

Solution

Re: Birth Date -chang of email address

Ray_YC

This usually happens when a service was signed up as Prepaid before the identification process during identification became tighter a few years back.

To update your personal details you will need to contact us. Send an e-mail with 100 points of ID to the address I've PM'ed you. Smiley Happy


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
5 Kudos
4 Kudos
3 Kudos
3 Kudos
2 Kudos