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New Contributor
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My account issue

Hi, I am having issues with my account whereby it is not displaying my postpaid service (billing etc) on my dashboard. The issue began when I had my two accounts (one for pre paid and one for post paid) merged into one account via the email address. I have tried linking the service manually, however the following error comes up 'The service entered is not eligible for My Account registration.' When I click on services listed under Profile, I can see my postpaid number there, however the system will not allow me to change the primary service number. Also, I am no longer using the prepaid service so I would like to have that removed if possible. If somebody could provide assistance, that would be much appreciated. Thanks in advance.

 

 

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Online Community Manager
Online Community Manager

Re: My account issue

Hey @GR86, we've recently migrated a number of post-paid services across to a new billing/service platform. Customers who've been migrated have a new financial account number. It sounds like your issue may stem from a mismatch somewhere in our systems.

 

You're welcome to send us a private message with your details. We need your full name, DOB and mobile number. We'll get back to you as soon as we can.

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Re: My account issue

Hey Dan_C, thanks for responding. I have sent you a private message with my details. 

Thanks.

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Online Community Manager
Online Community Manager

Re: My account issue

Hey @GR86

 

I'm just letting you know that I've replied back to your private message. I think I've managed to sort this one out for you. Look forward to hearing back. 

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New Contributor
New Contributor

Re: My account issue

I’m having the same issue. Please help!

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Moderator
Moderator

Re: My account issue

Hi @ Fil - Please PM us Here your mobile number, full name, date of birth and we can look into this. 


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