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New Contributor Hydramain
New Contributor

My Account Issue

I have an issue with "My Account". When I log in, it tries to load "Dashboard" but instead takes me straight to "My Profile" and seems to be stuck on that and wont let me access anything else. The chat function also does not work so I have tried several many times over the last couple of months to chat using my mobile only to be told they can help me with the issue but after 2 hours online and transferred to 4 different people, no one seems to know what they are doing. I'm getting very frustrated because we cant access our invoices and keep getting charged late payment fees. Our contract has expired and I'm seriously considering taking our business elsewhere to a provider that can give better business support. 

3 Replies
Online Community Manager
Online Community Manager

Re: My Account Issue

Thank you for raising this issue.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Weeble61
New Contributor

Re: My Account Issue

OMG! I just literally posted the same thing - have you got it resolved? I've been waiting over 2 weeks for this issue to be resolved and I just keep going round and round in circles. My next phone call on Monday will be to complaints

Occasional Contributor iRONFiST
Occasional Contributor

Re: My Account Issue

Temporary solution:


someone may have reply with a tempt solution already but a couple days ago, I found out an alternative solution to check, pay, and download your invoices with the use of your mobile phone.


1. Download “My Optus” app 

2. If you already have the app, and if you are using to pay and check you mobile phone account. > Log out (the device icon on the top left corner)

3. Log in, with your internet/phone account.



after my contract have ended, I moving to a company with a better modem/router. Sagem is so terrible and very anti consumers.

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