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angelo_f
Contributor
Contributor

Mobile Prepaid no longer showing usage summary

Previously (up to the other day) I was able to see the usage and calls I made from my prepaid mobile from MyAccount and clicking Usage Details.  Now it shows nothing 

7 Replies
Smak05
New Contributor
New Contributor

Re: Mobile Prepaid no longer showing usage summary

Mines the same.

 

no error message either

just no info 😞

 

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Esther
RetiredModerator
RetiredModerator

Re: Mobile Prepaid no longer showing usage summary

Hey guys - we did have some issues with our MyAccount website over the weekend. Can I please check in with you both if you're still experiencing the issues? Have you tried clearing cookies/cache and also test an alternative browser?

 

Are you able to log/view your usage via the MyOptus app okay? Esther


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angelo_f
Contributor
Contributor

Re: Mobile Prepaid no longer showing usage summary

It works now. Thanks

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Esther
RetiredModerator
RetiredModerator

Re: Mobile Prepaid no longer showing usage summary

Fantastic to hear 🙂 Thanks for letting us know! 

 

If you need a hand in the future - just le us know! Here to help 🙂


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Smak05
New Contributor
New Contributor

Re: Mobile Prepaid no longer showing usage summary

Guten tag Esther. 

Issue seems to be fixed now have been able to access this again since Sunday night :)))

Esther
RetiredModerator
RetiredModerator

Re: Mobile Prepaid no longer showing usage summary

Guten Tag auch zurueck @Smak05  - glad to hear it's been working since Sunday. I apologise we're a little delayed at the moment with our replies. Hope you have a great afternoon! 


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Steve_on_train
Occasional Contributor
Occasional Contributor

Re: Mobile Prepaid no longer showing usage summary

Just came across this old thread. I have the same problem now.

 

There is no error message or information about what is happening, as usual!

 

What is going on?

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