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Mobile Prepaid no longer showing usage summary

angelo_f

Previously (up to the other day) I was able to see the usage and calls I made from my prepaid mobile from MyAccount and clicking Usage Details.  Now it shows nothing 

Re: Mobile Prepaid no longer showing usage summary

Smak05

Mines the same.

 

no error message either

just no info Smiley Sad

 

Solution

Re: Mobile Prepaid no longer showing usage summary

Esther

Hey guys - we did have some issues with our MyAccount website over the weekend. Can I please check in with you both if you're still experiencing the issues? Have you tried clearing cookies/cache and also test an alternative browser?

 

Are you able to log/view your usage via the MyOptus app okay? Esther


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Re: Mobile Prepaid no longer showing usage summary

angelo_f

It works now. Thanks

Re: Mobile Prepaid no longer showing usage summary

Esther

Fantastic to hear Smiley Happy Thanks for letting us know! 

 

If you need a hand in the future - just le us know! Here to help Smiley Happy


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Re: Mobile Prepaid no longer showing usage summary

Smak05

Guten tag Esther. 

Issue seems to be fixed now have been able to access this again since Sunday night Smiley Happy))

Re: Mobile Prepaid no longer showing usage summary

Esther

Guten Tag auch zurueck @Smak05  - glad to hear it's been working since Sunday. I apologise we're a little delayed at the moment with our replies. Hope you have a great afternoon! 


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Re: Mobile Prepaid no longer showing usage summary

Steve_on_train

Just came across this old thread. I have the same problem now.

 

There is no error message or information about what is happening, as usual!

 

What is going on?

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