Hey harrty - disappointing to hear about the difficulties you've faced with our contact centres. Were you able to connect through to them for help in the end? If not, feel free to send us a private message with a bit more information about your enquiry.
I have been trying off and on for 2 months and live chat never works. The private message service answer is always, oh, it will be back on soon. Trying to get two accounts on one bill, no luck anywhere with Optus
Hey @aussiemargi - disappointing to hear. I can confirm it's been up and running with no issues for quite a while now.
How are you trying to access chat?