I have this same problem as with others with my mobile service. I tried to call the chat team and they could not help. I have been seeing both my broadband and phone home service and mobile service for the last few years. Now I cannot see my mobile service at all. I almost always recharge my mobile service online through My Account. I do not want to have one account to see every service. Why does this have to change and when did this change happen?
PS the Yes app on the mobile does not give exact details for the recharge date and I cannot save any record of the recharge. Can you help?
Sounds like the mobile service has been recently migrated to our new billing/service platform.
Have you received any communication stating that you now have a new account number and BPAY reference code?
I'm happy to go in and take a look. I'll need you to send us a private message. Please include the following details:
- Your full name
- Account number
- The registered My Account login email address
I'll get back to you as soon as I can.
Hi Dan - Same issue here - I have 4 accounts and I am told that each one will now needs it's own login! There are reasons I has seperate accounts for tracking for my business. Optus want to consolidate all services under one account. It makes Bill proofing IMPOSSIBLE!
Also, I don;t have 4 email eaddresses atht are needed to make seprate logins .... very CLUNKY
- Full name
- Account number(s)
- My Account login email
Remember me? I had the same issue since December last year. It never got resolved. Now I can't even see my home phome and broadband accounts. As soon as I log in, I get the retrieving information cycling through without stop. Now, at least I want to go back to the initial stage of seeing any home phone and broadband account so that I can download the monthly invoices. Can you help?
PS You promised to get back to me ads soon as my case is referred to another team. I never heard from sine January 7th. I am about to give up!
I have a problem with accessing my online account for a few months now since the end of December 2018.
There was a moderator from Yes Crowd (Dan_C) who tried to help me for about a month but he apparently left. After I log in I cannot see any of my services, whether that is the home broadband, phone or mobile phone.
As soon as I access My Account, I get the page presenting me with "Link My Optus Service". I'm asked for a service number or internet user name. When I enter my home phone number, account username or email address, it comes back with "The service entered is not eligible for My Account registration."
I have been on the phone for 45 minutes waiting for tech support to answer. Finally I got an assistant who could not understand what I want to do, which is simply accessing all my account services online. Can you help???
This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.