Searching...
Reply
Highlighted

Issue to view multiple Optus services with 1 Optus login

kiwiabe

I have this same problem as with others with my mobile service.  I tried to call the chat team and they could not help.  I have been seeing both my broadband and phone home service and mobile service for the last few years.  Now I cannot see my mobile service at all.  I almost always recharge my mobile service online through My Account.  I do not want to have one account to see every service.  Why does this have to change and when did this change happen?

PS the Yes app on the mobile does not give exact details for the recharge date and I cannot save any record of the recharge.  Can you help?

Re: Issue to view multiple Optus services with 1 Optus login

Dan_C

G'day @kiwiabe

 

Sounds like the mobile service has been recently migrated to our new billing/service platform.


Have you received any communication stating that you now have a new account number and BPAY reference code?

 

I'm happy to go in and take a look. I'll need you to send us a private message. Please include the following details:

 

- Your full name

- DOB

- Account number

- The registered My Account login email address

 

I'll get back to you as soon as I can. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Issue to view multiple Optus services with 1 Optus login

kiwiabe
Hi Dan, Thanks for getting back to me. Yes, I have received the communication stating that you now have a new account number and BPAY reference code back by way of email titled "We're changing the way Optus bills look" on 3 December 2018, if that is what you mean. My issue is that I want to be able to manage all my Optus services (including my prepaid mobile service) in one account, at least using one email login, even if the account numbers for each service is different. I don't see why a new billing system should change the status quo of viewing/paying for all services from one account. It is quite inconvenient to have multiple accounts and email logins from the same provider. This integrated account system was one of the strong features of Optus when I signed up for my services since 2011. It beats me - why change if the current system works fine, judging by all the feedback comments I see online about the new billing system. Anyway, I will send a private message with my details, including the old and new account numbers. Kind regards

Re: Issue to view multiple Optus services with 1 Optus login

Verbs

Hi Dan - Same issue here - I have 4 accounts and I am told that each one will now needs it's own login!  There are reasons I has seperate accounts for tracking for my business.  Optus want to consolidate all services under one account.  It makes Bill proofing IMPOSSIBLE!

 

Also, I don;t have 4 email eaddresses atht are needed to make seprate logins  .... very CLUNKY

Re: Issue to view multiple Optus services with 1 Optus login

Dan_C

 Heya @Verbs, happy to check this one out for you.

When you get a minute, can you send us a private message? I'll need the following:

 

- Full name

- DOB

- Account number(s)

- My Account login email


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Issue to view multiple Optus services with 1 Optus login

kiwiabe

Hi Dan,

Remember me?  I had the same issue since December last year.  It never got resolved.  Now I can't even see my home phome and broadband accounts.  As soon as I log in, I get the retrieving information cycling through without stop.  Now, at least I want to go back to the initial stage of seeing any home phone and broadband account so that I can download the monthly invoices.  Can you help?

Cheers,

Abe

PS You promised to get back to me ads soon as my case is referred to another team.  I never heard from sine January 7th.  I am about to give up!

Post a Reply
Top Contributors
7 Kudos
6 Kudos
4 Kudos
3 Kudos
2 Kudos