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New Contributor OKbutconfused
New Contributor

I am seeing 2 account numbers under the "change billing address", one is mine, the other is not mine

As the subject says, I am seeing 2 accounts under my 'Change Billing Address', one is in a different state with postcode 3644.

 

I think this is a bug, can someone check if they have the same problem.

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Online Community Manager
Online Community Manager

Re: I am seeing 2 account numbers under the "change billing address", one is mine, the other is n...

@OKbutconfused,

 

You're only seeing this account when you're prompted to select the account you wish to change the billing address for? The account isn't displayed on your main dashboard? If that's the case then it's very odd. I haven't come across that before.

 

Let us know, I'm sure we can fix this one up from our end.

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New Contributor OKbutconfused
New Contributor

Re: I am seeing 2 account numbers under the "change billing address", one is mine, the oth

Yes I can only see the second account from the "change billing address screen", not on the main screen. 

 

The main screen has only 1 account displayed.

 

Obviously I haven't tried to change the billing address of the other account but I am concerned that someone else can change mine!

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Online Community Manager
Online Community Manager

Re: I am seeing 2 account numbers under the "change billing address", one is mine, the oth

@OKbutconfused, that's a valid concern. As I said, it's not something I've come across before.

 

You're welcome to send us a PM and maybe we can work out how this happened.

 

We'll try and give you some peace of mind.

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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor OKbutconfused
New Contributor

Re: I am seeing 2 account numbers under the "change billing address", one is mine, the oth

I am not sure what PM is, private message? I don't see a way to PM on this platform.

 

I used webchat with optus technical support. The last message was 'I am looking at your account' then a bit later I was disconnected (Timed out?).

 

Now I am unable to goto the change billing address page, I get an error message, so I expect they have locked me out while they investigate? Hopefully my normal service will be resumed shortly.

 

 

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RetiredModerator Toomey
RetiredModerator

Re: I am seeing 2 account numbers under the "change billing address", one is mine, the oth

You can click on our profile to send a PM, or follow this hyperlink. Please include your account number, full name, DOB and email address for us to look into this for you.


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