Best to get in toch with Optus Customer Support for this inquiry.
For best results have both account numbers ready to provide to your customer support agent.
Be sure to explain to the customer service agent which account you would like to be the primary.
You can start a live chat from the Optus app or contact Optus on 133 937
Need More Help?
Call 133 937
Chat with an Optus Sales/Support rep from the Optus App, or Optus.com.au/support
Are you heading into store?
Remember to bring 100 points of photo ID with you soo Optus staff can access your account.
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