cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Does anyone know how to contact Optus??

 

Optus appears to be a phone company without a phone number, and an internet company with an utterly dead and unresponsive wbe page for "live chat", and an accounts page which gives no access to relevant accounts information. 

 

Instead of any of those things, Optus pushed me to "Crowd", apparently suggesting that the riff raff can go away and talk amongst themselves because Optus people won't be helping.

 

But maybe I have missed something? Does anyone know a way of contacting Optus?

0 Kudos
Reply
4 Replies
New Contributor
New Contributor

Does anyone know how to contact Optus???

 

Optus appears to be a phone company without a phone number, and an internet company with an utterly dead and unresponsive wbe page for "live chat", and an accounts page which gives no access to relevant accounts information. 

 

Instead of any of those things, Optus pushed me to "Crowd", apparently suggesting that the riff raff can go away and talk amongst themselves because Optus people won't be helping.

 

But maybe I have missed something? Does anyone know a way of contacting Optus?

0 Kudos
Reply
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Does anyone know how to contact Optus??

Telephone or the chat link below or the chat in the Optus App are the only Options. Depending on the issue the good folk on the forum may be able to help.

 

http://www.optus.com.au/shop/notices/service-chat

 

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Does anyone know how to contact Optus??

Right here @Amazed. Our mods are quite active on the forum. 

 

You're always welcome to shoot us a quick message

 

 

---------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Does anyone know how to contact Optus???

Hey @Amazed - As Dan mentioned in your other thread, you're more than welcome to send us a private message for assistance 🙂

 

Optus certainly does have a call centre number, its 133937 for general enquires and 131344 for faults. Live Chat should also be able to assist you. not sure why you haven't had much luck there.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply