Complaint

[BestPT]

I don’t know where else to go, I have lodged complaints online, phoned too many times to count. I have both a personal and a business account, both accounts have been messed up. I need it sorted ASAP especially my business account. I want someone to call me and take control from beginning to end and not make me ring up countless tones and talk to someone different every time. I am beyond frustrated with the lack of quality customer service 

[Yeldarb · Accepted solution]

If you have made a complaint and you haven't received a response in a reasonable time frame or you are unhappy with the response then you can pursue that matter further if you wish. Information at the bottom of the complaints form under the "Complaint handling policy" shows you how to do that.

https://offer.optus.com.au/for-you/support/complaints

[BestPT]

I've done this and someone tells me they will contact me 2 weeks from now. That is in no way good enough. I am running a business and Optus (their mistake) cancelled my account and disconnected my number and my internet. Why is there no one in management available to sort problems out. Every time I call I go no where after wasting a stupid amount of time every time. Your solution makes no sense because that is what I did amongst other things.

[Ray_YC]

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

For a Business Account,  please chat with a Business Specialist.
Ask to speak with a Manager upfront.

[Ajb0767]

Complete farce of a company been cut off three times due to their over charge and lack of customer service to resolve it over 4 hours on the phone no result will go to ombudsman get it cancelled then to press a total waste of time of a service provider 

[Ray_YC]

Very disappointing to hear that, ajb0767.

Confirming the above we’re unable to look into account details on Yes Crowd.

Please try one of the alternative contact methods. 

[dney]

I went to your store in Claremont WA . After briefly talking to your totally rude and incompetent Staff member I have decided to move my business to Vodafone .

Kind regards

David NEY