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New Contributor BestPT
New Contributor

Complaint

I don’t know where else to go, I have lodged complaints online, phoned too many times to count. I have both a personal and a business account, both accounts have been messed up. I need it sorted ASAP especially my business account. I want someone to call me and take control from beginning to end and not make me ring up countless tones and talk to someone different every time. I am beyond frustrated with the lack of quality customer service 

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5 Replies
Esteemed Contributor
Esteemed Contributor

Re: Complaint

If you have made a complaint and you haven't received a response in a reasonable time frame or you are unhappy with the response then you can pursue that matter further if you wish. Information at the bottom of the complaints form under the "Complaint handling policy" shows you how to do that.

 

https://offer.optus.com.au/for-you/support/complaints

 

 

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New Contributor BestPT
New Contributor

Re: Complaint

I've done this and someone tells me they will contact me 2 weeks from now. That is in no way good enough. I am running a business and Optus (their mistake) cancelled my account and disconnected my number and my internet. Why is there no one in management available to sort problems out. Every time I call I go no where after wasting a stupid amount of time every time. Your solution makes no sense because that is what I did amongst other things.

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Online Community Manager
Online Community Manager

Re: Complaint

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

For a Business Account,  please chat with a Business Specialist.
Ask to speak with a Manager upfront.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Ajb0767
New Contributor

Re: Complaint

Complete farce of a company been cut off three times due to their over charge and lack of customer service to resolve it over 4 hours on the phone no result will go to ombudsman get it cancelled then to press a total waste of time of a service provider 

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Online Community Manager
Online Community Manager

Re: Complaint

Very disappointing to hear that, ajb0767.

Confirming the above we’re unable to look into account details on Yes Crowd.

Please try one of the alternative contact methods. 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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