If it’s an internal error it might pay to give it a try at a later stage. Failing that you may need to contact support and get them to help you out. You can do that via the live chat link below if you wish.
Hey @Michelle2017. That's frustrating! Yeldarb is correct. It may be an issue that resolves itself with time. You can definitely reach our Support team via the above link or feel free to send us a private message here. We'll take a look at what might be causing the issue and attempt to create the account from our end 🙂 In your private message, please include your phone number, full name, date of birth and email address (the address you're wanting the account registered to).