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New Contributor Keeel
New Contributor

Cannot view accurate data usage

Hello,

 

I signed up to a 4g wireless broadband service on the 28th of January and I have been using the service since then. However, when I view my data usage in 'my account' it says that I have used 0mb of my plan which is incorrect. Is there any fix to this or does it just take time to update? I need to be able to check my data usage.

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Esteemed Contributor
Esteemed Contributor

Re: Cannot view accurate data usage

It''s an issue that has been discussed many times and unfortunately the delay in the data usage of 4 hours or more is something that Optus shows no interest in fixing. Where possible monitoring your data usage with 3rd party software seems to be the only option.

 

Edit: I should also say that there may be a different issue in your case as a delay of that length of time is not the norm. I would have a word with support on the live chat (second link) and see if there may be a problem

 

https://yescrowd.optus.com.au/t5/Mobile/Data-Breakdown-7-days-delayed/m-p/532425

 

https://www.optus.com.au/shop/notices/service-chat

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New Contributor Keeel
New Contributor

Re: Cannot view accurate data usage

Thank you for your reply.

 

I have contacted support on multiple occasions and have been told different stories on every single occasion. Right now I am at the stage of just waiting to see if it updates within the next week.

 

Furthermore, the myoptus app for me is stuck on a screen stating "pending service activation" despite my service being activated which further prevents me from viewing my data usage. Upon using live chat 9 TIMES and calling on multiple occasions, I just keep getting redirected to different people who cannot help me with my issue.

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Trusted Contributor
Trusted Contributor

Re: Cannot view accurate data usage

Hello, by chance does your usage meter look like mine?

 

SmartSelect_20190206-063712_Chrome.jpg


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New Contributor Keeel
New Contributor

Re: Cannot view accurate data usage

My data usage looks like the following which is kind of similar.

 

Screen Shot 2019-02-06 at 9.58.32 am.png

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Trusted Contributor
Trusted Contributor

Re: Cannot view accurate data usage

I have an open Ticket with Optus for my issue, looks to be the same sort of thing. 

No fix as yet, though will only have this service another month as my nbn fttc will be live by then. 


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