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charl1234
New Contributor
New Contributor

Cannot log in to my account at all

I have not been able to log into my account for months! I have tried restarting the app, updating chrome and safari etc and nothing works. Very frustrating now that I cant call the support team to fix it. PLEASE help so that I can access my account.

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Aron_YC
Moderator
Moderator

Re: Cannot log in to my account at all

Hi @charl1234

  

Please contact Optus directly on 133 937 during these hours.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

If you don't want to call, you can message our Social Media Team via  Facebook or Twitter they have a point of escalation for the following urgent enquiries:

-No Broadband connectivity (no access to the internet) 

-No Mobile connectivity (can't make or receive calls)

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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