For 24/7 support message our team of experts via the My Optus app.
I have not been able to log into my account for months! I have tried restarting the app, updating chrome and safari etc and nothing works. Very frustrating now that I cant call the support team to fix it. PLEASE help so that I can access my account.
Please contact Optus directly on 133 937 during these hours.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
If you don't want to call, you can message our Social Media Team via Facebook or Twitter they have a point of escalation for the following urgent enquiries:
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)
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