Hi @charl1234
Please contact Optus directly on 133 937 during these hours.
Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.
If you don't want to call, you can message our Social Media Team via Facebook or Twitter they have a point of escalation for the following urgent enquiries:
-No Broadband connectivity (no access to the internet)
-No Mobile connectivity (can't make or receive calls)
----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.
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