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Can't set up direct debit for broadband after trying a few times

Chappy

I have tried a few times this evening to set up direct debit for future broadband bills. Each time I enter all the info and then when I click the last button to finish I get a message saying direct debit cannot be set up at this time, try again later. Is there a reason for this? I can log into my account no problems so it is very frustrating when you can't finish the set up.😕

Re: Can't set up direct debit for broadband after trying a few times

Hannah-L

Hey @Chappy, I'm sorry to hear you're having trouble with the direct debit feature in My Account. Can you please try clearing your cookies and cache in your browser and see if that makes a difference?

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