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New Contributor
New Contributor

Account is not linked

Hello, 

I would like to inquire about my canceling my Optus month-to-month plan. But  whenever I want to log in to the Optus app, it keeps saying that the account is not linked. Then it says that I have to get in touch with the Optus team, however the chat is not available right now due to the COVID-19. How can I cancel my plan since I'm still overseas and then start again the plan when I get back to Australia?

Thanks.

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Online Community Manager
Online Community Manager

Re: Account is not linked

Hey skus0003,

A couple of things to confirm. If you intend to use your service again you don't want to cancel it, you want to suspend it. This would involve a monthly fee. If that's not what you want, then you can cancel it but you will get a new number when you want a service again.

Services can't be suspended/cancelled via the My Optus app.

Please call +61 2 8082 5678 to contact Optus directly with your request. This is free from an Optus mobile plan if you have your roaming active.


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