Beautifully designed and loaded with impressive specs, the Samsung Galaxy A8 is the mid-range phone ... Read the full story
2018-05-16 05:15 PM
I ordered my iPhone X in November 2017, after multiple calls, and chasing, I eventually received the phone last month (wasted a lot of time and patience for a half a year wait!).
Now I received my bill which doesn't show my insurance which I took out, nor the student discount applicable to my account.
Can someone from Optus help? I will email the ombudsmen soon (anyone else I can email?), my patience is limited... looks like Optus have severe shortcomings and flaws with their sales order processes.
2018-05-16 07:17 PM
Yeah that's not good.
The insurance (they want to bill you for this) and student discount (it can be applied any time as long as you have a valid number) should be easy for any CS to apply. Suggest your quickest option now is to go direct via Optus Live chat
2018-05-16 08:29 PM
Hey @LaurenW - not good to hear there's been so many downs in your experience with us!
More than happy to look into this for you.
Can you please send us a PM with your mobile number, full name and DOB?
2018-05-18 07:24 PM
Just to highlight further incompetencies on Optus' side:
I have set up auto direct with my credit card details about a week ago, yesterday I received an sms that I have missed a payment. Logging into my account it shows "payment due". I am on edge, this is not acceptable, why do I even put in any effort in trying communicate with you guys? What on earth happens to all my online requests, phone calls, etc? It seems like a mystery.
Further, whenever I try to call Optus it says "the department is closed". I am not surprised, doesn't seem like anyone does any work as it is.
I will send you a pm.
2018-05-18 08:29 PM