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Hunt Groups distribute calls from a single virtual phone number to a group of users. You can configure a Hunt Group to route calls to users when specific requirements are met. Even if all users in the Hunt Group are busy on calls, the calls can be routed to an alternative number or Voicemail.
You can log in to the Optus Loop Live admin portal to manage your Hunt Groups within the ‘Employees’ section.
For more detailed information, download our quick reference guide.