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New Contributor
New Contributor

Trouble with Student Discount

Trying to add another line for my husband on my account with the student discount code from his email but every time I enter it I get an error that the discount code is not valid or the email is not valid but both are (I assume) valid. He even attempted to apply for it again and it gave the same code yet the error message still stays even then. I would like to know how I can fix this and get his phone asap.

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Esteemed Contributor
Esteemed Contributor

Re: Trouble with Student Discount

Not sure what you mean by another line? Is this a second handset with a student discount?

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New Contributor
New Contributor

Re: Trouble with Student Discount

Yes, I'm american so my terms are probably different but I mean another handset with another number (ie a new phone for him on my existing account)

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Esteemed Contributor
Esteemed Contributor

Re: Trouble with Student Discount

The student offer as I understand requires a separate .edu email address per offer. So if you are using the same email it won’t work. The promo code is for one time use only so you can’t use the same code either. Have a read of the FAQ’s on the link below and see if that helps.

 

https://offer.optus.com.au/student-hub

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New Contributor
New Contributor

Re: Trouble with Student Discount

It is only the one phone (his) which would have the discount applied to it not mine. 

edit: I didnt use the discount code for my own only his.

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Esteemed Contributor
Esteemed Contributor

Re: Trouble with Student Discount

Ok let me see if I understand. You are trying to purchase a new phone for your husband with a student discount but you want it on your account. You have been though the process of entering the .edu email address and you have received the promo code. You have tried to enter the promo code when purchasing a new phone online but it gives you an error is that right?

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New Contributor
New Contributor

Re: Trouble with Student Discount

yes the problem is mostly with the error since it says that the code is invalid despite never using said code lmao

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RetiredModerator
RetiredModerator

Re: Trouble with Student Discount

Odd, at which stage is this happening @ShelbyShuff, have you logged into my account and then tried ordering a phone from the student hub?


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