Optus Sport predictor Prize Game week 16

[#1]

Hi I am winner of Optus Sport predictor game week 16. I haven’t received my prize yet and when I contacted Optus they said that the will send me email conformation about it. I am still waiting for that email and today I got email about the winner of  game week 17. So where is the announcement of the winner of  game week 16. This is really frustrating because when I called Optus they can’t give me correct information and customer service is really poor they are not willing to help. Can any one please help me.

[#2]

Hey @Pogba, congrats on the win! We'll try and track down your prize.

Are you able to send us a private message with your details? I'll need your full name, DOB, account number and email address that you'd registered upon signing up for Optus Sport. We'll respond back as soon as we can.

FYI, (Just to set the right expectation here.) We should have an answer for you by Wednesday. We're one of the only teams working over the holiday period.  

[#3]

Hi Dan...thanks for reply....i have already send you my details..plz check your inbox

[#4]

Hey @Dan_C @Pogba

I finished 3rd in the same game week, and also haven't been contacted ?

[#5]

Hi @mtdmitchell thanks for ur concern...

[#6]

Hey @mtdmitchell, I've replied back to your PM.

I've just asked for your account details. I'll send them through along with @Pogba's details. Look forward to hearing back.

[#7]

Hey,

I came second in the game week 21 predictor. I haven't received any communications. How do I receive my prize?

I have also tried calling multiple departments and get no where. 

Regards

Phil

[#8]

Hey did you receive your prize? I am trying to find out how I get mine? 

[#9]

Hi Phil...

I haven't received my prize yet.

I have tried multiple departments no one gives an appropriate answer. they send me an email that the prize should arrive at my address and asked my address and contact no but it's more that 2-week nothing has arrived. I tried to email again but no one response, honestly I think its all scam they will not send any prize. 

[#10]

no, i haven't received yet. i tried all the way but seems no one knows about it.